AAK Hydraulic Manifold Manufacturer Logic of 3 Good Performances

A few days ago, the development department of hydraulic manifold
manufacturer AAK received a financial reimbursement document for me to sign.
The rework cost for a set of hydraulic manifold is over 20,000 RMB. The
explanation from the development department was that the client's
development time frame was quite tight. As soon as the first version of the
drawings arrived, the sales department asked the development department to
speed up the work. However, halfway through, the client provided the second
version of the drawings, resulting in rework. But the customer does not
accept this money, the reason being that the first version of the drawings
did not have the signature of their engineers. Similar situations have
occurred in other hydraulic manifold manufacturers before, but at no cost.

The cost of rework was also compared to other hydraulic manifold
manufacturers. Our sales team went ahead without customer confirmation,
citing the short lead time. In order to cooperate with customers and improve
their satisfaction, the result of such reckless actions was over 20,000 RMB
without anyone paying for it. When I lead sales, I often demand that sales
use 3 good performances to demand ourselves: first, our service should be
good, second, the manufacturing quality of hydraulic manifold manufacturer
AAK should be good, and third, to make customers say we are good. However,
our sales blindly pursue customer satisfaction and blindly cater to it.
Similar incidents may occur frequently in other hydraulic manifold
manufacturers, but AAK's 3 good performances are built on the process.

In fact, there are many customer demands that are fake or even incorrect. At
this time, as a professional hydraulic manifold manufacturer, we must dare
to correct them. If the hydraulic manifold manufacturer only follows the
customer's ideas, either the service provided by the hydraulic manifold
manufacturer is blindly followed, or the hydraulic manifold manufacturer
itself is not professional. Essentially, hydraulic manifold manufacturers
should be more professional than customers, which require us to be experts
in marketing, at least half of an engineer's sales.

The most basic principle for hydraulic manifold manufacturers, whether they
are developing or producing standard parts, is that only after signing and
confirming can the next step be implemented. If you don't follow the process
and do it well, the customer may not appreciate you. If you do it poorly, no
one will pay for the additional costs. Customer satisfaction refers to the
actual gain of a customer divided by their expected value. Sometimes,
reducing a customer's demands can actually improve their satisfaction. In
the sales process, if hydraulic manifold manufacturers dare to refuse
customers improper requirements, sometimes in this process, most customers
are reasonable. For the development of this hydraulic manifold, the sales
seem to want to provide customers with so-called value-added services, but
the value-added that customers do not receive becomes a mutual consumption.

Simply pursuing so-called satisfaction can lead to satisfaction. Sometimes,
on the contrary, the hydraulic manifold manufacturer will do whatever the
customer says and do whatever they say. Firstly, blindly doing so will not
have a good effect. Secondly, the hydraulic manifold manufacturer cannot
earn the respect of customers. Thirdly, customers may feel that hydraulic
manifold manufacturers are not very professional. Fourthly, customers may
feel that you, as a hydraulic manifold manufacturer, lack processes or
rules, and may look down on you. Therefore, I often say that sales do not
come from seeking, but from requirements, or customers come here in
admiration of their reputation.

Hydraulic manifold manufacturer AAK, restrains itself with 3 good
performances, and attracts customers with professionalism.

AAK HYDRAULIC VALVES (723) 2023-11-26

https://www.aakindustry.com/info , -detail/hydraulic-manifold-manufacturers-
aak72 , 3

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